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colleen-heavens2025-11-24 17:41:162025-11-24 17:42:19From Refineries to Resilience: How Health Union’s New COO, Steve Warker, Plans to Drive Alignment, Efficiency, and InnovationHealth Union’s data-driven industry conversations help pharma make smarter, more effective decisions.
Check out our latest thought leadership pieces below.
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colleen-heavens2025-11-24 17:41:162025-11-24 17:42:19From Refineries to Resilience: How Health Union’s New COO, Steve Warker, Plans to Drive Alignment, Efficiency, and Innovation
Fostering Safe Conversations: Health Union’s Moderation Model for Trust and Brand Safety

How Health Union Navigates Market Research in the Age of AI

More Than Moderators: Why Authentic Expertise is the Core of Our Community Model
Holiday Struggles & Strategies for Those with Chronic Conditions
Discover insights from 600+ surveyed people living with chronic conditions to understand challenges and enjoyments that they experience during the holidays.
Understanding the Silent Majority in Our Online Communities
“Why do lurkers lurk and what do they do?” The 90–9–1 rule of thumb has been applied to many digital and online communities. 90% tend to be less vocal but still engaged, 9% tend to be more vocal by commenting and/or sharing, and the remaining 1% tend to be the most vocal by creating new content. The lurkers are the 90%. While the exact ratio is highly debated and perhaps outdated, the idea that lurkers or what we refer to as the “silent majority” make up a large portion of online communities still holds true.
Balancing the Physician-Patient-Community Love Triangle
Community manager, Stephanie Huston discusses the balance of the physician-patient-community triangle and thoughtful ways to engage with people seeking help.
Online Health Communities — Communities of Practice?
Community, Social Community, Social Network, Community of Interest, Community of Practice, Virtual Community, etc. The list seems infinite. These terms are used almost interchangeably, but actually hold distinct meanings that can affect the way we as community managers approach each community type.
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